- Extraordinary processing and refund delays for tens of millions of taxpayers
- Recruitment, hiring, and training issues negatively affect all aspects of the agency’s operations.
- Telephone and in-person service has declined considerably during recent pandemic-affected years.
- The IRS does not provide clear and timely information about what taxpayers need to know about IRS operational status.
- Online accounts don’t meet the needs of taxpayers and tax practitioners.
- Communicating digitally with the IRS is unnecessarily difficult.
- The inability to electronically file some tax forms, schedules, attachments, and other documents negatively impacts both taxpayers and the IRS.
- Collection policies, procedures and fees cause added problems, particularly for low-income taxpayers who don’t have adequate resources to access or utilize collection alternatives.